Genoa Associates, LLC

Customer satisfaction...


What do your customers want from your organization?  Are you customers happy and satisfied?  How does your organization realize and ensure your customers' critical requirements are met?  Do you even know your customers' critical requirements?  How do you measure your performance to these critical requirements?  How often do you assess your customers' satisfaction with your organization's performance?

Unless your organization is keenly focused on current and emerging customer and market requirements, it is in danger of becoming either obsolete or being replaced by an organization that is.

Using proven methodologies and tools, Genoa Associates can help you define, measure, analyze, and realize your critical customer requirements, thereby ensuring alignment of all your strategies, activities, and resources to satisfy them.