Sigma...what is it??
Six Sigma is much more than the
application of statistical tools aimed to improve quality and reduce defects
is a leadership philosophy centered on the complete understanding and
satisfaction of the customer's requirements through the use of fact-based
and data-based decision making.
Sigma ensures all efforts are customer-focused and aligned, aimed to improve
existing processes, products, and services to perform at near perfection
(less than 3.4 defects per million opportunities). 'Design for Six
Sigma' (DFSS) ensures that the creation of new processes, products, and
services do likewise, with minimal, if any, 'improvements' necessary after
launch by thoroughly defining customer requirements (D), measuring those
requirements (M), exploring various ways to satisfy those requirements (E),
developing solutions (D), and implementing solutions to satisfy the
customer's requirements (I). 'DMEDI'
had been proven to help companies develop new products and solutions right
the first time.
term 'Six Sigma', taken from statistics by early practitioners at Motorola,
implies that there are six standard deviations (sigma) between the average,
or mean, of a product or service performance, and the metric of the nearest
critical customer requirement.
Six Sigma methodology has helped hundreds of companies and organizations of
all sizes realize unparalleled quality, profitability, and customer
General Electric, Bank of America,
The Dow Chemical Co., Dupont, Dow Corning, Bank of America, etc.).
Sigma involves defining the issue thoroughly (D), measuring it (M), and
analyzing the data (A), before making any changes or improvements (I).
Finally, it puts in place control plans and measures (C) to ensure
improvements last over time. This sequence of problem solving activity
is commonly referred to as 'DMAIC'
and uses proven tools and techniques.
Genoa Associates can help your organization's leadership team fully
understand and successfully implement the culture-changing initiative of Six